Scaled Customer Success Manager

📋 Description

• Manage a 1,200+ customer portfolio, driving retention and engagement
• Support renewals, identify at-risk accounts, drive timely renewals at scale
• Contribute to playbooks and frameworks for a consistent CS experience
• Design and run onboarding and education programs that speed value
• Host live product training webinars to boost user confidence
• Collaborate with Marketing and Enablement to keep materials aligned

🎯 Requirements

• 1-3 years in Customer Success, scaled/tech-touch CS, or lifecycle/engagement roles
• Exposure to building or contributing to a scaled, 0→1 success motion
• Experience managing a book of business across a high-volume of accounts
• Familiarity with programs/workflows for high-velocity, early-stage or SMB customers
• Comfortable learning and working within CS tools, lifecycle platforms, and customer analytics
• Excellent written and verbal communication
• Bonus: experience with Gainsight, Totango, or ChurnZero

🎁 Benefits

• Equity options
• Medical, Dental, and Vision insurance
• Unlimited PTO + Winter holiday break
• Parental leave
• Generous stipends for WFH, learning, wellness, and AI tools
• 401(k) match (US) / Pension match (Canada)