Scaled Customer Success Manager

📋 Description

• Own post-sales relationships across a large portfolio for long-term success.
• Build trust via scalable channels (webinars, newsletters) aligned to goals.
• Understand use cases and guide customers to maximize value.
• Spot churn risks early and intervene before escalation.
• Identify expansion opportunities and partner with Sales to upsell.
• Use AI tools to draft communications and analyze health data for smarter engagement.

🎯 Requirements

• 2–3 years in Customer Success or SaaS.
• Manage a large portfolio (200+) efficiently using automation.
• Strong communicator for 1:1 and mass outreach.
• Proactive problem-solver with root-cause mindset.
• Salesforce or comparable CRM experience; quick to learn new tools.
• Experience with AI tools like ChatGPT/Claude to improve workflows.

🎁 Benefits

• Work on a category-leading product in a fast-growing industry.
• Competitive compensation and growth opportunities.
• 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.
• Individual learning and development budget plus career growth opportunities.
• Regular events, social activities, fundraising campaigns.
• Team Member Assistance Program for health and wellbeing.