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account management customer success salesforce saas tableau📋 Description
- Manage AMER customer portfolio via a scaled engagement model.
- Drive adoption, satisfaction, retention, and expansion.
- Partner with Sales, Renewals, PS, and Partners across time zones.
- Be primary contact and trusted advisor for AMER accounts.
- Lead digital check-ins and success reviews to ensure value.
- Identify expansion opportunities and mitigate renewal risks.
🎯 Requirements
- 5+ years in CS/AM/Client Services in SaaS or enterprise software.
- Fluent in English (written and spoken).
- Proficient with Gainsight, Salesforce, Tableau, and Excel.
- Strong communication, collaboration, and problem-solving.
- Analytical and data-driven; comfortable with data tools.
- Translate technical concepts into business value.
🎁 Benefits
- Competitive compensation and benefits.
- Global CS hub in Manila supporting AMER customers.
- Global learning and career growth programs.
- Inclusive culture with DEIB commitment.
- Proactive follow-up on tickets and escalations.
- Engage with Anaplan Community and events.
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