Related skills
customer success saas apis developer tools dashboards📋 Description
- Monitor account health signals and adoption data to identify at-risk customers.
- Proactively engage customers to capture expansion opportunities or resolve issues.
- Coordinate resources across AI Deployment Managers, Solutions Architecture, and User Ops.
- Own instance administration and first-line technical triage, including configuration updates.
- Communicate adoption trends and risks across customers to cross-functional partners.
- Execute repeatable adoption programs to improve activation and engagement at scale.
🎯 Requirements
- Have 6 years of experience in technical customer-facing roles.
- Have hands-on experience with APIs, developer tools, or SaaS platforms in enterprise or scaled environments.
- Have experience managing a large portfolio of customers concurrently.
- Are comfortable troubleshooting technical issues and guiding customers through configuration and setup workflows.
- Can balance structured program execution with real-time problem solving; experience with dashboards and automation preferred.
- Communicate clearly with both technical and non-technical stakeholders.
🎁 Benefits
- Equal opportunity employer; non-discrimination in hiring.
- Reasonable accommodations available for applicants with disabilities.
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