Scale Customer Success Manager

📋 Description

• Manage a portfolio of hundreds of customers prioritized by health, ARR, and lifecycle.
• Drive adoption and retention with 1:1, 1:many strategies to reduce churn.
• Surface expansion opportunities and collaborate with Sales to build pipeline.
• Leverage product usage data to personalize touchpoints and renewal timing.
• Build scalable, repeatable programs with Marketing, Product, and Ops.
• Deliver strategic touchpoints via workshops, office hours, and lifecycle check-ins.

🎯 Requirements

• 3+ years in customer success or account management.
• Proven ability to manage a large book of business and analyze data.
• Strong track record of driving adoption and upsell opportunities.
• Proficiency with Salesforce, Outreach, Mixmax, Gainsight, and Vitally.
• Based in or willing to work in Austin, TX or Denver, CO with 4-day in-office policy.
• Excellent written and verbal communication, including 1:many at scale.

🎁 Benefits

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact, helping customers create a great workplace.
• Support for your personal and professional growth.