Scale Customer Success Manager

📋 Description

• Manage a book of hundreds of customers prioritized by health, ARR, lifecycle, and expansion potential.
• Drive adoption and retention with one-to-one, one-to-few, and one-to-many strategies.
• Unlock expansion opportunities; collaborate with Sales to grow revenue.
• Leverage data to prioritize: monitor health, usage, engagement, and renewal timelines.
• Build repeatable programs with Marketing, Product, and Ops to guide lifecycle.
• Deliver strategic touchpoints: host 1:many workshops, office hours, and lifecycle check-ins.

🎯 Requirements

• 3+ years of experience in a customer success or account management role.
• Proven ability to manage a large book of business with an analytical mindset.
• A strong track record of driving adoption and identifying upsell opportunities.
• Demonstrated ability to quickly learn new concepts and grow into a product expert.
• Strong written and verbal communication, including 1:many communication at scale.
• Proficiency with CRM and tools like Salesforce, Outreach, Mixmax, Gainsight, and Vitally.

🎁 Benefits

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact, helping customers create a great workplace experience.
• Support for your personal and professional growth.