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crm customer success saas onboarding dashboards📋 Description
- Lead webinar-led onboarding and activation for SMB/Core customers.
- Deliver recurring onboarding webinars; guide setup and first value.
- Provide reactive 1:1 onboarding support and guidance.
- Proactively monitor portfolio health with simple signals.
- Serve as the first technical guide for Account Managers.
- Coordinate customer escalations with Support, Product, and AMs.
🎯 Requirements
- Customer-oriented; clear communication; adapt to varying tech levels.
- Lead group onboarding sessions and 1:1 calls with confidence.
- Simplify concepts; translate Aircall into daily workflows.
- Highly organized; manage sessions, outreach, and follow-ups.
- Quick to learn SaaS product configuration and integrations.
- Proficient with CRMs, onboarding tools, CS platforms, and webinar tools.
🎁 Benefits
- Work-life balance is important at Aircall.
- Diverse, multinational team (45+ nationalities).
- Fast-learning environment and entrepreneurial culture.
- Growth opportunities within a scaling AI-powered company.
- Hybrid London office with global teams.
- Inclusive culture and candidate privacy commitments.
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