Related skills
crm customer success saas onboarding dashboards📋 Description
- Lead webinar-led onboarding & activation for SMB/Core customers.
- Deliver recurring onboarding webinars for SMB/Core customers.
- Provide reactive 1:1 onboarding support.
- Proactively monitor portfolio health.
- Serve as the first technical guide for Account Managers.
- Coordinate customer escalations with structure and calm.
🎯 Requirements
- 1–3 years in a customer-facing SaaS role.
- Clear, confident communication across different technical levels.
- Lead group onboarding sessions and 1:1 coaching.
- Maintain docs and CRM hygiene for team visibility.
- Data fluency: health scores, dashboards to prioritize.
- Collaborate with AMs, Support, and Product.
🎁 Benefits
- Growth opportunities in a fast-growing company.
- Strong work-life balance and inclusive culture.
- Fast-learning environment with cross-functional collaboration.
- Global, diverse team across multiple offices.
- Competitive benefits package.
- Hands-on experience with an AI-powered platform.
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