Related skills
crm customer success saas onboarding data dashboards📋 Description
- Lead webinar-led onboarding and activation
- Deliver recurring onboarding webinars for SMB/Core customers
- Provide reactive 1:1 onboarding support
- Proactively monitor portfolio health
- Serve as first technical guide for AMs
- Coordinate customer escalations with structure and calm
🎯 Requirements
- 1-3 years in a customer-facing SaaS role
- Experience presenting and facilitating webinars
- Comfortable leading group and 1:1 onboarding
- Proficient with CRMs and onboarding tools
- Data-driven: health scores and dashboards
- Clear communication and strong organizational skills
🎁 Benefits
- Competitive salary and benefits
- Work-life balance and growth opportunities
- Global, diverse team and inclusive culture
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