Related skills
crm saas onboarding product configuration dashboards📋 Description
- Lead webinar-led onboarding and activation for SMB/Core customers
- Provide reactive 1:1 onboarding support
- Proactively monitor portfolio health and usage signals
- Serve as the first technical guide for Account Managers
- Coordinate customer escalations with structure and calm
- Collaborate cross-functionally with AMs, Support, and Product
🎯 Requirements
- Customer orientation and clear communication
- Lead group onboarding and 1:1 sessions
- Simplify concepts for varied tech familiarity
- Execution excellence with CRM hygiene
- Quick to learn SaaS product configuration and integrations
- Data fluency with dashboards and health signals
- Commercial awareness and collaboration
- 1–3 years in a customer-facing SaaS role
🎁 Benefits
- Key moment to join Aircall in growth and opportunities
- Work-life balance is important at Aircall
- Fast-learning environment and strong team spirit
- 45+ nationalities with cosmopolitan mindset
- Competitive salary package and benefits
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