Related skills
crm customer success saas onboarding product configuration📋 Description
- Lead webinar-led onboarding & activation
- Deliver recurring SMB onboarding webinars
- Provide reactive 1:1 onboarding support
- Proactively monitor portfolio health
- Serve as the first technical guide for AMs
- Coordinate customer escalations with structure
- Collaborate cross-functionally to strengthen onboarding
🎯 Requirements
- 1–3 years in a customer-facing SaaS role
- Clear, confident communication
- Experience guiding group onboarding sessions
- CRM and onboarding tool proficiency
- Data fluency with health scores and dashboards
- Strong cross-functional collaboration
- Quick to learn SaaS product configurations
- Willingness to translate product knowledge into guidance
🎁 Benefits
- Growth opportunities in a fast-moving AI company
- Strong work-life balance and team culture
- Diverse, multinational team (45+ nationalities)
- Competitive salary and benefits
- Global offices across nine locations
- Candidate privacy notice link available
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