Related skills
crm customer success saas onboarding dashboards📋 Description
- Lead webinar-led onboarding and activation for SMB/Core customers.
- Deliver onboarding webinars; help configure Aircall and reach first value.
- Provide reactive 1:1 onboarding support for customers.
- Proactively monitor portfolio health using simple signals.
- Serve as the first technical guide for Account Managers.
- Coordinate escalations and collaborate cross-functionally.
🎯 Requirements
- Customer-oriented; clear, confident communication across levels.
- Lead group onboarding and 1:1 sessions.
- Translate product knowledge into practical guidance (not required to be an engineer).
- Data & tool fluency: health scores, dashboards; CRM/onboarding/webinar tools.
- Execution excellence: organized sessions, outreach, and follow-ups.
- Collaborate with AMs, Support, and Product to improve onboarding.
🎁 Benefits
- Growth opportunities and a fast-learning environment.
- Work-life balance and an inclusive, diverse culture.
- Competitive salary package and benefits.
- Collaborative, globally distributed Aircall teams.
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