Related skills
crm onboarding apis webhooks virtual_meeting_tools📋 Description
- Lead webinar-led onboarding for groups to configure Aircall and showcase features.
- Provide reactive 1:1 support to unblock customers on setup hurdles.
- Monitor portfolio health using usage signals and dashboards; act proactively.
- Support Account Managers with technical clarity on product workflows.
- Coordinate cross-team escalations among Support, Product, and AMs to resolve issues.
- Refine onboarding playbooks and automated customer journeys with frontline insights.
🎯 Requirements
- 1–3 years in a customer-facing SaaS role (onboarding, CS, support, or implementation).
- Experience interacting with customers via meetings, trainings, webinars, or support.
- Comfortable managing multiple customers with structured playbooks and processes.
- Confident presenting and facilitating video sessions professionally.
- Familiar with CRM, ticketing systems, CS platforms, and virtual meeting tools.
- Experience with API integrations and webhooks is a bonus.
🎁 Benefits
- Key moment to join Aircall in growth and opportunities
- Work-life balance is important at Aircall
- Fast-learning environment with entrepreneurial team spirit
- 45+ nationalities and inclusive culture
- Competitive salary package and benefits
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