Support Agent

📋 Description

• Resolve routine and moderately complex contributor inquiries via email and chat.
• Communicate clearly, empathetically, and professionally.
• Document investigations, actions taken, and resolutions in Zendesk or similar.
• Identify issues outside tier scope and escalate with context.
• Provide feedback on workflows, macros, or documentation to improve efficiency.
• Stay current on process and product updates via provided resources.

🎯 Requirements

• Prior experience in high-volume customer or platform support.
• Experience working remotely with ability to work independently and prioritize tasks.
• Strong written and verbal English communication.
• Familiarity with customer service SaaS tools, Slack, and Google Workspace.

🎁 Benefits

• Independent contractor role for an estimated six-month term.
• Company equipment provided during the engagement.
• Collaborates asynchronously with internal teams.
• Potential conversion to full-time at company discretion.