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Saviynt

Technical Support Engineer

Hybrid Customer Support
Added
21 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

java linux sql python rest
WHAT YOU WILL BE DOING

  • Customer Communication
  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
  • Drive Customer Satisfaction through timely & quality communication.
  • Troubleshooting Skills
  • Troubleshooting of customer reported incidents and system alerts.
  • Identify, debug and troubleshoot break fix issues and take it to a resolution.
  • Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
  • Respond and resolve issues within agreed service levels.
  • Collaboration & Knowledge Sharing
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
  • Domain
  • Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
  • KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

    • WHAT YOU BRING

  •  Minimum 3 years’ experience in implementing various IGA solutions
  • Strong Domain knowledge in Identity and Access Management (IAM)
  •  Hands-on experience in configuring and deploying one or more IAM tools like
  • Saviynt, Sailpoint, OIM or ISIM
  •  Knowledge and experience in invoking REST/SOAP web services using tools such as
  • Postman
  •  Database: Extensive experience in database operations & SQL
  •  Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  •  Basic knowledge of operating systems such as Linux, Unix & windows
  •  Prior experience integrating with any SSO providers
  •  Experience working with global Customers and strong customer focus
  •  Excellent written and verbal communication skills
  •  Keywords: Cloud, Java, Scripting, Linux, SQL

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