Senior Customer Success Manager - Identity Security (West)

Customer Success Manager: Mission-Critical Driver & Scaler (Identity Security Focus)

The Mission: Be the Strategic Driver

This is not a traditional Customer Success role. We are seeking a fearless leader—a hands-on strategic operator who thrives in a high-velocity environment and views customer loyalty as mission-critical to Saviynt's growth. You will manage customer loyalty and adoption of our innovative Identity Security products, using our customers’ business objectives and priorities as the foundation of the work you perform.

Your primary goal is to drive value-based outcomes. You will be the chief architect of customer retention and expansion, directly translating the power of Saviynt’s Enterprise Identity Cloud into measurable, enterprise outcomes for our Fortune 500 / Global 1000 clients. Your optimal performance directly results in greater customer happiness, retention, and expansion of Saviynt’s business.

As the primary point of contact after implementation, you will embody the philosophy to "be a driver, not a passenger." You will seize ownership and relentlessly pursue outcomes at scale:

This role requires a unique combination of deep technical domain knowledge and strategic leadership that enables you to leave your mark on our organization and customers

Tenacious desire to see customers succeed, backed by extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies.

If you’re ready to step up and own mission-critical success at scale, apply now.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.