Principal Engineer - Servicenow

About The Role:

As a ServiceNow Principal Software Engineer, you will have experience with ServiceNow, web-based applications and technologies, possess strong communication skills,

and have the desire to work on information security.

Key Responsibilities:

•Design, develop, and implement solutions within the ServiceNow platform, focusing on scalability, security, and performance.

•Manage all phases of the SDLC, including analysis, design, development, data conversion, system integration, and implementation.

•Evaluate, design, and develop new features and roadmaps

•Serve as primary technical point of contact on customer engagements of the highest complexity and value.

•Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.

•Develop and execute technical solutions based on business requirements, utilizing best practices and industry standards.

•Analyze system processes and develop enhancements to improve user experience and general system usability, ensuring the stability and reliability of the ServiceNow platform.

•Function as the principal ServiceNow SME. Mentor/assist other team members where needed. Lead and mentor technical teams.

•Ability to diagnose and resolve complex technical issues. Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for sys-tem related issues.

•Proven experience with ServiceNow platform, including its modules, configuration, and customization.

•Develop scripts on the ServiceNow platform to automate tasks and integrations

•Stay up-to-date with the latest ServiceNow features and technologies, and implement best practices to enhance platform performance.

•Strong understanding of software development principles, methodologies (e.g., Agile), and tools.

•Experience designing and implementing cloud-native architectures, data security,and integration services.

•Familiarity with cloud platforms and architectures (e.g., AWS, Azure, GCP).

Qualifications:

•10+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities. 7+ years of App development experience.

•Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.

•High level of proficiency with HTML, CSS, JavaScript, AJAX development.

•Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs.

•Experience supporting ServiceNow platform upgrades and remediating skipped changes.

•Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.

•Familiarity with Agile development practices.

Soft Skills:

•Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment.

•Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.

•Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.

Desired:

•Bachelor’s degree in Computer Science, Cybersecurity, or a related field is preferred but not required