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salesforce saas databricks api graphql📋 Description
- Provide world-class hardware and software support to customers.
- Tier 2 support; resolve complex customer issues.
- Collaborate with engineers across locations.
- Build and maintain knowledge base articles for customers.
- Reproduce bugs with Engineering and Product teams; build testbeds.
- Provide feedback to Support Management for product/process improvements.
🎯 Requirements
- B.S. in Computer Science or Engineering fields.
- 3-5 years in support or technical roles.
- English and French bilingual required.
- Proficient with Zendesk or Salesforce CRM.
- Technical aptitude; comfortable with SaaS systems and engineers.
- Excellent customer service and communication; able to influence.
- Able to work in a hyper-growth environment with shifting priorities.
- Willing to work holidays/weekends in rotation.
🎁 Benefits
- Competitive compensation and remote/flexible working.
- Health benefits.
- Benefits details on the Benefits page.
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