Related skills
communication crm customer support salesforce sla📋 Description
- Provide Level 1-2 support to clients and resolve issues.
- Coordinate with R&D for investigations and root-cause analysis.
- Build relationships with stakeholders to ensure satisfaction.
- Collect data, diagnose, and troubleshoot issues.
- Provide on-site support when required and travel.
🎯 Requirements
- BA/BS in IT-related field (IT/CS/CE).
- 1-3 years in technical software or applications support.
- Salesforce support experience is a MUST.
- Excellent bilingual communication skills.
- Strong analytical and troubleshooting abilities.
- Proactive, customer-focused and independent.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents).
- Group life insurance on regularization.
- Wellness Reimbursement Program.
- Paid annual and sick leaves.
- Paid compassionate leave (5 days).
- Hybrid arrangement: 3 onsite, 2 WFH.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!