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crm customer support salesforce technical support stakeholder management📋 Description
- Provide Level 1/2 Salesforce support to clients.
- Identify, troubleshoot, and resolve reported issues.
- Collaborate with R&D for investigations and fixes.
- Build strong relationships with project stakeholders.
- Maintain project documentation and SLA commitments.
- Communicate status and solutions clearly to customers.
🎯 Requirements
- BA/BS in IT, CS or Computer Engineering.
- 1-3 years of technical software/support experience.
- Excellent bilingual communication skills.
- Strong analytical and troubleshooting skills.
- Proactive, customer-focused, and able to interact with clients.
- Experience in Salesforce Support is a MUST.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance after regularization
- Wellness Reimbursement Program
- Paid annual and sick leaves
- Paid compassionate leave (5 days)
- Hybrid onsite/remote schedule (3x onsite, 2x remote weekly)
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