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salesforce experience cloud knowledge sales cloud amazon connect📋 Description
- Serve customers as a Senior Consultant, owning delivery
- Provide industry best practices and act as a trusted client advisor
- Leverage Salesforce and Amazon platforms (Experience Cloud, Service Cloud, Sales Cloud, Knowledge, Amazon Connect)
- Translate business requirements into scalable solution designs and configurations
- Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
- Own onboarding activities and backlog definition
🎯 Requirements
- 3-5+ years Salesforce platform experience solving complex use cases
- Experience in business process, technical consulting, or enterprise architecture
- Strong understanding of Salesforce platform and architecture; Amazon knowledge a plus
- Willing and able learner of new technologies
- Strong written and verbal communication
- Experience writing user stories with sizing and release planning
🎁 Benefits
- Remote and in-person options; HQ in Massachusetts
- Travel up to 25% for eligible roles
- Flexible schedule; focus on output over hours
- Collaborative culture with town halls and open feedback
- Team celebrations and a fun, supportive environment
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