Related skills
salesforce salesforce platform amazon connect process builder service cloud voice📋 Description
- Facilitate business process reviews to identify customer requirements
- Translate customer requirements into contact center design with best practices
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specs for customers and delivery team
- Drive best-practice contact center design across solution delivery
- Oversee successful completion of all aspects of assigned projects
🎯 Requirements
- 3-5+ years project experience in hands-on roles
- 3+ years Salesforce in development or configuration
- Understanding of customer service and contact center operations
- Solid understanding of Salesforce Platform and architecture
- Experience building Custom Apps, Lightning, Visual Flows, Process Builder
- Release Management, ALM, Development Lifecycle, and governance
🎁 Benefits
- Remote and in-person work options
- Travel up to 25% for certain roles
- Flexible schedule to support personal commitments
- Collaborative culture with executive town halls
- Celebrate big and small wins together
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