Related skills
salesforce salesforce platform amazon connect agentforce process builder📋 Description
- Lead implementations of Salesforce Service Cloud Voice for clients.
- Translate business needs into contact center design.
- Configure Salesforce and Amazon Connect solutions.
- Develop technical requirements for delivery teams.
- Drive best-practice contact center design across projects.
- Manage projects and client communications; deliver training and docs.
🎯 Requirements
- 3-5+ years of hands-on project experience.
- 3+ years of Salesforce experience in development or configuration.
- Understanding of customer service and contact center ops; solve complex use cases.
- Solid understanding of Salesforce Platform and architecture.
- Experience building Custom Apps, Lightning, Visual Flows, and Process Builder.
- Knowledge of Release Management and Deployment Best Practices.
🎁 Benefits
- Remote & In-Person options; HQ in MA or regional hubs
- Up to 25% travel for select roles
- Flexible, trust-based culture
- Collaborative environment with executive town halls
- Team celebrations and social events
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