Related skills
salesforce amazon connect service cloud process builder lightning experience📋 Description
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact center design using best practices
- Configure Salesforce Service Cloud Voice and Amazon Connect
- Develop technical requirements and specifications for customers
- Drive best-practice contact center design across solution delivery
- Oversee project delivery and client communications
🎯 Requirements
- 3-5+ years project experience in a hands-on role
- 3+ years Salesforce experience in development or configuration
- Understanding customer service and contact center ops; solves complex use cases
- Solid understanding of Salesforce Platform and architecture
- Experience building Custom Apps, Lightning, Visual Flows, Process Builders
- Knowledge of release management, ALM, deployment governance
🎁 Benefits
- Remote and in-office work options across hubs
- Travel up to 25% for certain roles
- Flexible schedule and trust-based culture
- Collaborative environment with open feedback
- Regular team events and celebrations
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