Salesforce for Nonprofits Service Delivery Manager: Support Services
Added
less than a minute ago
Location
Type
Full time
Salary
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salesforce qa asana experience cloud lever📋 Description
- Oversee service delivery across the Managed Services portfolio
- Manage consultant assignment and capacity
- Maintain a capacity model and optimize utilization
- Ensure QA and service excellence across the portfolio
- Guide delivery systems, tooling, and automation opportunities
- Develop people and culture across the managed service delivery team
🎯 Requirements
- Five+ years in professional services or managed services
- Three+ years leading people in service delivery
- Working knowledge of Salesforce and nonprofit ecosystem
- Experience operating SLAs, escalation paths, and QA
- Comfortable with capacity planning, utilization analysis, and project margins
- Excellent written and verbal communication
🎁 Benefits
- Equitable total compensation commensurate with experience
- Standardized growth targets at 90 days and beyond
- Hybrid work policy with remote options and flexible scheduling
- Tiered healthcare with HSA/FSA match
- Generous PTO and Family Leave policies
- 401(k) employer match
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