Related skills
salesforce service cloud data loader flow process builder📋 Description
- Partner with stakeholders to elicit and document Salesforce enhancement requirements.
- Lead discovery sessions on Field Service Lightning and service workflows.
- Translate business needs into user stories and acceptance criteria.
- Support and optimize Salesforce Field Service Lightning and workflows.
- Coordinate with operations and field teams to improve visibility, reporting, and KPIs.
- Provide first-line Salesforce user support and triage issues.
🎯 Requirements
- Bachelor’s degree or equivalent experience.
- 3+ years as Salesforce BA or hybrid BA role.
- Hands-on experience with Salesforce Service Cloud and FSL.
- Knowledge of Salesforce admin and configuration best practices.
- Experience gathering requirements with user stories and process flows.
- Strong analytical and documentation skills; excellent communication.
🎁 Benefits
- Hybrid work options.
- Mental and emotional wellness resources.
- 401K plan.
- Flexible time off.
- Comprehensive benefits package.
- Career development opportunities.
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