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workflow automation customer support data management salesforce saas📋 Description
- Be the primary contact for Salesforce and Sweep support; resolve issues and tickets.
- Diagnose, troubleshoot, and resolve technical issues to ensure a positive customer experience.
- Provide guidance to help customers optimize use of both platforms.
- Manage support tickets from submission to resolution; document interactions in the ticketing system.
- Collaborate with product and engineering to escalate complex issues.
- Conduct regular system health checks and prevent potential issues.
🎯 Requirements
- 3+ years as Salesforce Admin or Consultant in SaaS/tech.
- Proven customer-facing experience in SaaS or technology.
- Strong problem-solving mindset to resolve complex issues.
- Excellent communication; able to explain technical concepts clearly.
- Hands-on experience configuring Salesforce processes and automation.
- Degree in CS/IT or related field preferred.
🎁 Benefits
- 100% remote; must work East Coast hours.
- Fringe benefits and 13th-month pay.
- Uncapped incentive program based on performance.
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