Sales Support Specialist

Added
26 days ago
Type
Full time
Salary
Salary not provided

Related skills

negotiation customer service conflict resolution multichannel communication on-site support

📋 Description

  • Providing Instant Support: First point of contact; handle urgent tickets to keep deals moving.
  • Mastering the Negotiation: Assist sellers with price discovery and reductions for mutual value.
  • Mediating the Sale: Mediate between dealers and sellers during sale and post-sale inspections.
  • Preventing Cancellations: Provide real-time on-site support to resolve friction and safeguard sale.
  • Managing Multi-Channel Communication: Handle high-priority interactions via phone and email.
  • Build Trust: Guide customers with empathy and professionalism through the car-selling process.

🎯 Requirements

  • The Art of Negotiation: Lead price discussions tactfully for mutual value.
  • Agility Under Pressure: Thrive in urgent-ticket environments, giving instant guidance.
  • Mediation & Conflict Resolution: Neutral bridge between parties; mediate with diplomacy.
  • Performance Driven: Motivated by tangible results and high conversion.
  • Constant Improvement: Suggest ideas and give constructive feedback.
  • Adaptability: Embrace change in a fast-paced, evolving team.
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