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crm salesforce zendesk data integrity ticketing📋 Description
- First line of support for our global sales team (AEs, SDRs, CSMs)
- Triage requests, resolve issues, and escalate to senior teams
- Maintain data integrity across our sales tech stack
- Manage support requests across multiple time zones
- Provide extended coverage during quarter/year-end periods
🎯 Requirements
- 2-4 years in Sales Operations or Revenue Ops
- Strong Salesforce experience preferred
- Billing systems (ChargeBee or similar)
- Ability to manage multiple priorities globally
- Strong problem-solving and data accuracy
- Experience creating process documentation
🎁 Benefits
- Diverse, international team with 90+ nationalities
- Open communication and regular feedback
- Hybrid work with two office days per week
- Virtual Shares ownership in DeepL’s growth
- Regular in-person team events
- Monthly hack Fridays for collaboration
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