Related skills
crm salesforce stripe📋 Description
- Serve as the primary contact for real-time field team questions and drive same-day conversions
- Write and maintain schedules to ensure optimal coverage for the sales function
- Proactively search for gaps in internal systems to identify operational issues or losses and support resolution
- Join escalated customer conversations via chat and phone to provide high-touch resolution
- Independently resolve complex order issues, including address changes and Stripe discrepancies
- Pivot to active selling during high-volume periods to meet targets and minimize customer wait times
🎯 Requirements
- Proven experience in sales support, sales ops, or high-volume retail leadership
- Strong sales behavior analysis and CRM adoption (Salesforce/Stripe preferred)
- Demonstrated success in customer de-escalation across phone and chat
- Strong organizational skills; manage multiple projects and timelines
- High energy; player-coach mentality; balance admin and selling
- Schedule flexibility to work nights and weekends
🎁 Benefits
- Medical, dental and vision insurance
- Generous paid time off
- 401k, tuition reimbursement and student loan paydown
- Employee Stock Purchase Plan
- Fertility and adoption support and paid parental leave
- Free Peloton Digital App and product discounts
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