Own end-to-end Swatch Program and Swatch Book Program.
Primary contact for customer swatch support; ensure accurate, timely ordering.
Onboard customers on the Swatch Program; explain options and best practices.
Maintain the swatch platform (Thoroughbred); document enhancements; escalate issues; collaborate.
Analyze swatch usage and adoption data to inform decisions and improvements.
Partner cross-functionally with Marketing, Product, Digital Experience, and Sales to align goals.

🎯 Requirements

3+ years in sales operations, sales enablement, program management, or account management.
Experience managing customer-facing programs or operational processes.
Analytical mindset with experience gathering insights from data and customer feedback.
Experience working with CRM systems or similar platforms is a plus.
Comfortable working cross-functionally and influencing without direct authority.
Strong written and verbal communication across teams and with customers.

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