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crm customer service system integrations sops policy governance📋 Description
- Oversee CRM and Contact Centre systems to ensure uptime and data integrity.
- Maintain and update sales policies and SOPs.
- Manage Revenue Team dashboards and reporting for insights.
- Improve payment journey and internal sales processes.
- Collaborate with Finance and Collections for data accuracy and integrations.
- Resolve system issues and address internal bottlenecks.
🎯 Requirements
- 2+ years in sales operations, account management, or business development support.
- 1+ years in CRM management and maintenance.
- Strong organizational and planning skills.
- Attention to detail with follow-through on technical commitments.
- Excellent verbal and written communication.
- Matric qualification required.
🎁 Benefits
- Equity: potential ownership through stock options.
- Hybrid work: flexible schedule with remote options.
- Learn new tech skills: part-time coding bootcamps.
- Life-changing work: help expand tech education.
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