Related skills
communication crm sales customer service process improvement📋 Description
- Enterprise Customer Contact: main point of contact for enterprise lease customers.
- Follow a structured call flow: verify identity, review inspections, and set next steps.
- Manage Vehicle Profiling: gather and validate vehicle details before sale.
- Set Expectations Clearly: explain inspection outcomes and collection process.
- Coordinate Collections: capture collection dates and confirm logistics.
- Process Vehicles End to End: move from onboarding to sale readiness and handover.
🎯 Requirements
- Confident speaking with customers and dealers by phone, email and WhatsApp.
- Calm, professional and clear handling structured processes.
- Organised and able to manage multiple workflows across systems.
- Quick learner who applies guidelines and escalates when needed.
- Enjoy collaborating in a fast paced operational environment.
🎁 Benefits
- Stock options to share in Motorway's growth
- Pension scheme to plan for your future with NEST
- Budget for books, courses, conferences, etc
- Health insurance through BUPA including dental care and fitness discounts
- Cycle to work scheme
- One paid volunteering day a year
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