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crm google sheets excelπ Description
- Manage B2B sales inquiries (inbound and outbound) for Dopamine Land Singapore.
- Handle customer calls and emails, from first contact to booking confirmation.
- Close deals for group visits, birthday celebrations, and privatizations.
- Provide personalized customer care, ensuring Fever's high service standards.
- Collect and analyze feedback to identify improvements and share insights with management.
- Support reporting processes and help structure key performance metrics for Fever for Business.
π― Requirements
- 2-3 years experience in sales, customer service, or commercial roles, ideally in hospitality, events, or entertainment.
- Strong communication and interpersonal skills, both written and verbal in English.
- Proactive attitude with a problem-solving mindset and attention to detail.
- Good analytical ability to interpret customer data and feedback.
- Comfort managing multiple priorities and adapting to fast-changing scenarios.
- Proficiency with CRM software and productivity tools (e.g., Excel, Google Sheets).
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