Related skills
crm account management salesforce saas pipelineπ Description
- Proactively identify cross-sell and upsell opportunities among existing customers.
- Conduct discovery calls to understand challenges and needs.
- Map needs to DigiCert solutions to drive expansion opportunities.
- Build and maintain a strong pipeline focused on incremental ACV.
- Collaborate with Account Managers and Customer Success on strategy.
- Strengthen engagement in assigned accounts with early touchpoints.
- Educate customers on additional products and best practices.
- Log activities and opportunities in CRM; follow established playbooks.
- Deliver weekly pipeline and outreach reports.
π― Requirements
- Professional proficiency in German or Spanish or French (essential).
- 1+ years SDR/BDR or inside sales experience preferred.
- Strong communication and discovery skills.
- Ability to build rapport quickly with existing customers.
- Curious, proactive, and needs-based in conversations.
- Ability to manage high activity levels in a structured way.
- Familiarity with CRM systems (Salesforce preferred).
- Experience in cybersecurity or SaaS is an advantage, but not required.
- Customer-centric mindset.
- Strong listening and problem-identification skills.
- Ability to simplify complex concepts and articulate value.
- Persistent, resilient, and target-driven.
- High coachability and eagerness to learn.
- Team-first mindset when partnering with AMs and CSMs.
π Benefits
- Uncapped Commission
- Achievers club awards & Incentives
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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