Related skills
communication negotiation customer service retention upsell📋 Description
- Role: Retentions Specialist in Bristol, hybrid work model.
- Handle high-stakes conversations to prevent churn.
- Spend one day per week in core service to stay product-focused.
- Drive portfolio protection via retention and upsell opportunities.
- Collaborate across the Retention & Proactive Growth team to improve CSAT.
- Lead with customer-first mindset to maximise loyalty.
🎯 Requirements
- Fast-paced environment experience.
- Excellent communication and negotiation skills.
- Results-driven with a target focus.
- Resilience and grit for tough conversations.
- Previous retentions experience desirable, but not essential.
- Customer-first mindset.
🎁 Benefits
- Office-first culture with 4+ days in the office.
- Hybrid-friendly approach after probation.
- Equipment provided on start date.
- Induction group on 6th July.
- Diversity, equity, and inclusion at Dojo.
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