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social platforms trust & safety google suite case management risk assessment📋 Description
- Interact with customers via live chat, social platforms, messaging, and phone
- End-to-end management of complex safety cases per workflows
- Assess threats and escalate to appropriate teams when needed
- Demonstrate ownership and good judgment in handling cases
- Be adaptable to changing roles and business needs
- Communicate with stakeholders and provide feedback
🎯 Requirements
- 3+ years in customer service, mediation, or safety ops in a contact center
- Hospitality experience is a plus, especially on tech platforms
- Strong communication and conflict resolution skills
- Able to work weekends and public holidays; flexible shifts
- Proficient with Apple/Mac OS and Google Suite
- English proficiency; other languages a plus
🎁 Benefits
- Inclusion and belonging initiatives
- Opportunities to influence safety services
- Roles may evolve with business needs
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