Safety Specialist

📋 Description

• Investigate safety incidents and trauma cases.
• Escalate issues and manage personal safety disputes.
• Maintain confidentiality; document investigations.
• Educate hosts and guests to promote safe experiences.
• Manage damages cases and monitor flagged content.
• Identify online risk trends and report to Safety teams.

🎯 Requirements

• 1+ years in customer experience, mediation, social work or similar.
• Background in advocacy, crisis management, mediation, or e-commerce support.
• Excellent interpersonal and written/spoken communication.
• Ability to plan, prioritise and organise tasks/communications.
• Calm, empathetic, able to handle high-pressure situations.
• Fluent Japanese and English (spoken and written).