Related skills
customer service trust & safety conflict resolution crisis management mediation📋 Description
- Handle complex cases with high level of service
- Manage multiple cases simultaneously with professionalism
- Interact with customers across live chat, social, messaging, and phone
- Resolve issues quickly and maintain operational efficiency
- Adapt to changing schedules based on business needs
- Be a team player and support operational success
🎯 Requirements
- 4+ years in customer service, mediation, emergency services or safety ops
- Hospitality experience a plus, esp. for tech platforms
- Able to work weekends/public holidays and evenings; shifts may change
- Work well in high-pressure, confidential environments handling sensitive material
- Excellent interpersonal and written/spoken English; conflict resolution
- Understand and execute policies; maintain confidentiality during investigations
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