Safety Specialist

📋 Description

• Interact with customers via live chat, social, messaging, and phone.
• End-to-end management of complex safety cases per workflows.
• Assess case severity and escalate to other teams when appropriate.
• Handle cases of varying severity under supervision.
• Identify threatening or risky behaviors and respond appropriately.
• Collaborate with management and clinical staff to improve service quality.

🎯 Requirements

• 3+ years in customer service, mediation, emergency services, or Trust & Safety in contact centers.
• Hospitality experience is a plus, especially for tech platforms.
• Available to work weekends, public holidays, and variable shifts.
• Able to work in high-pressure environments with confidential, sensitive materials.
• Strong interpersonal and communication skills; conflict resolution.
• Proactive, adaptable; able to learn new tasks and move between teams.

🎁 Benefits

• Commitment to inclusion and belonging; all qualified individuals encouraged to apply.
• Potential for bonus, equity, and other benefits.
• Employee Travel Credits program.
• Transparent compensation expectations and market alignment.