Related skills
customer service english conflict resolution emergency response safety operations📋 Description
- Handle complex safety cases with high service level
- Interact with users via live chat, messaging and phone
- Summarize issues and escalate to leadership as needed
- Understand complex workflows, own tasks, and escalate when needed
- Collaborate with management to drive safe outcomes
- Be adaptable to schedule changes based on business needs
🎯 Requirements
- 4+ years in customer service, mediation, or emergency safety ops
- Hospitality experience a plus, especially for tech platforms
- Able to work weekends, public holidays, and evenings
- Comfortable in high-pressure env with confidential materials
- Excellent interpersonal and communication skills
- Ownership mindset and ability to drive work in ambiguity
🎁 Benefits
- Commitment to inclusion and belonging
- Global, collaborative Trust & Safety team
- Career growth opportunities in Safety Operations
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!