Related skills
coaching leadership📋 Description
- Lead the SER team to ensure high-quality AI-detected safety reviews.
- Coach, develop, and manage SER agents for performance and growth.
- Oversee escalations, QA, and shift coverage with real-time decisions.
- Maintain SLAs and drive scalable review processes.
- Remote role for Mexico-based candidates near Mexico City or Guadalajara.
🎯 Requirements
- 1+ years leadership in high-volume contact center.
- Bilingual in English and Spanish.
- Bachelor's degree or equivalent practical experience.
- Behavioral Based Coaching (SMART goals) knowledge.
- Experience with development and performance management.
- Strong problem-solving; driving norms; driver's license.
🎁 Benefits
- Remote and flexible working options.
- Health benefits and total compensation.
- Career growth and development opportunities.
- Accommodations during recruiting available (accessibleinterviewing@samsara.com).
- Inclusive, supportive culture.
- See Benefits at https://www.samsara.com/company/careers/benefits.
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