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At SAFE Security, our mission is bold and ambitious:

We Will Build CyberAGI— a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At SAFE, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out ourCulture Memoto dive deeper into what makes SAFE unique.

Core Responsibilities:

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey

Acts as the ‘voice of the customer’ inside the company

Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk

Owns metrics such as GRR, NRR, and value realization

Becomes a SAFE platform expert and helps customers become self-sufficient

Assists in identifying and documenting best practices and ensuring customer environments align with them

Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments

Communicates and tracks customer product enhancements with SAFE Product Management

Essential Skills/ Qualifications/ Experience:

Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance

Empathy with the customer; listening power

Strong project management skills - super detail-oriented and disciplined

5+ years of experience in risk consulting, management consulting, and customer success

Takes an advisory approach to large Fortune 1000 customers

Track record of delivering on customer success metrics

Confidence in being an advisor to the CXOs

Comfort with building, ambiguity, and high growth chaos in a startup environment

Travel required - 30%

Additional Information

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—

we want to hear from you!
🚀

Customer Success Advisor

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