Related skills
crm customer support saas sql relational databases📋 Description
- Provide frontline SaaS support, triaging and resolving client issues.
- Reproduce issues with logs/traces for replication.
- Coordinate across teams to address incidents.
- Communicate with customers via video, email, and CRM.
- Report bugs and suggest product enhancements.
- Help customers maximize value and adoption of Varicent.
🎯 Requirements
- 2+ years of relevant technical experience.
- Familiar with relational DB concepts and SQL scripting.
- Proven SaaS platform experience.
- Clear communication to non-technical users.
- Proficient with support tools and processes.
- Cross-functional collaboration.
🎁 Benefits
- Market-leading compensation package.
- Wellness programs and health benefits.
- Global connected culture across regions.
- Remote work flexibility.
- Annual time off and generous leave.
- Comprehensive employee benefits.
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