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data analysis customer success onboarding training enablement📋 Description
- Onboarding, enablement, and ongoing engagement across teams
- Guide setup, configuration, training, and early adoption
- Structured engagement beyond support with outreach, trainings, webinars
- Product Support & Configuration: direct client support and setup
- Product Insight: collect usage feedback and support feature rollout
- Internal collaboration: work with Digital, Ops, BD, and Marketing
- Business Development: support product demos and early conversations
- Growth & Process: help define CS processes as the portfolio scales
🎯 Requirements
- U.S. citizenship (required for project/client requirements)
- Strong communication and relationship-building skills
- Comfort with both technical and non-technical audiences
- Organized, proactive, and able to handle multiple priorities
- Ability to work independently in a growing environment
- Curiosity and willingness to learn new tools and workflows
- Ability to turn conversations into clear takeaways and next steps
🎁 Benefits
- Competitive total rewards: retirement plan and healthcare
- Influence product direction through real-world feedback
- Cross-functional collaboration in a supportive culture
- Help shape a growing customer success function
- Opportunity to expand into additional digital products
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