RVP, Customer Success

📋 Description

• Lead, mentor, and scale a CS team focused on value realization and customer experience.
• Develop regional CS strategy aligned with GTM and company objectives.
• Oversee multiple accounts with high-touch delivery and strategic plans.
• Identify churn risk and address adoption issues with ACE/Enterprise Services.
• Navigate ambiguity during GTM transitions while focusing on outcomes.
• Data-driven KPIs to assess health, satisfaction, and product adoption.

🎯 Requirements

• 4+ years in CS, Account Mgmt, Sales, or Renewals (SaaS).
• Experience in Endpoint Security, Incident Response, Systems Mgmt; scripting.
• Master Tanium platform and modules.
• Enterprise customers; align needs with measurable outcomes.
• Coach and develop talent for performance and strategy.
• Navigate ambiguity; GTM transformations.

🎁 Benefits

• Equity awards.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401(k) retirement with company match.
• Life, accidental, and disability insurance.
• Employee assistance programs and well-being benefits.