Provide enterprise-level technical support to customers via phone, web, email, chat.
Deliver solutions to technical and non-technical users across cloud deployments.
Manage technical support cases from basic questions to advanced issues.
Escalate unresolved issues to internal teams per standard procedures.
Collaborate with cross-functional teams to ensure customer success.
Contribute to Deployment Guides and Knowledge Base.

🎯 Requirements

6+ years in enterprise technical support/DevOps and advanced troubleshooting.
Outstanding problem-solving skills.
Strong knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.
Office 365 API; database knowledge (Microsoft SQL); scripting (Python, Perl).
Automation, microservices, SaaS, and cloud app management experience.
Bachelor’s degree in Computer Science or Engineering; willingness to learn.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot