Related skills
azure linux aws python kubernetes📋 Description
- Provide enterprise-level technical support to customers via phone, web, email, chat and other channels.
- Handle issues from basic questions to in-depth technical problems across cloud deployments.
- Diagnose root causes, troubleshoot, and implement solutions; escalate as needed.
- Contribute to knowledge base, deployment guides, and documentation; create designs for cloud deployments.
- Manage cases to ensure high customer satisfaction; coordinate with escalations and engineering to reproduce issues.
- Demonstrate strong problem-solving skills and maintain attention to detail and courtesy.
🎯 Requirements
- 6+ years in enterprise technical support/DevOps with troubleshooting including snapshots, replication, data recovery, cloud deployments, networking, and VMware administration.
- Outstanding problem-solving skills.
- Strong knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS and Azure; Office 365 API; MSSQL; scripting (Python, Perl); automation; SaaS.
- Hands-on experience with cloud deployments.
- Willingness to learn and adapt across the technology stack.
- Bachelor’s degree in Computer Science or Engineering.
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