Related skills
customer support leadership escalation management service delivery kpis📋 Description
- Lead the APAC/EMEA/NA customer post-sales support team.
- Oversee service delivery and customer satisfaction initiatives.
- Set and track KPIs; manage performance reviews and career plans.
- Collaborate with Sales, Marketing, Operations, Engineering, QA, IT.
- Drive process improvements and automate where possible.
- Ensure high-quality remote technical support and issue resolution.
🎯 Requirements
- Bachelor's degree in any discipline.
- 7-10 years in technical customer support.
- At least 3 years as a people manager in support.
- Excellent written and verbal communication skills.
- Strong planning, decision making, and process improvement.
- Flexible to work in shifting schedules.
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