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risk management salesforce compliance saas onboarding📋 Description
- Serve as subject matter expert across Avetta platforms (Connect, Salesforce).
- Handle advanced supplier inquiries on billing, compliance, audit, and onboarding.
- Collaborate with internal teams to streamline processes and resolve cross-functional issues.
- Maintain up-to-date knowledge of platform changes and compliance requirements.
- Support onboarding and training of new RTW reps, including mentoring.
- Participate in special projects, including process improvements and pilots.
🎯 Requirements
- Fluency in Portuguese and English is required.
- 3-5 years in supplier support, customer service, or compliance (SaaS/risk).
- Demonstrated expertise in customer support and document review workflows.
- Skill-based routing certs and microlearning modules (Case Mgmt, Country Audits, Supplier Engmt).
- Strong communication skills and ability to manage multiple priorities independently.
- Reliable and predictive attendance.
🎁 Benefits
- Hybrid schedule (Tue-Thu in office, Mon/Fri remote).
- 8 weeks of training with 100% attendance.
- Opportunities to participate in special projects and process improvements.
- Mentoring and coaching of RTW reps.
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